Shipping policy
All Dripcasso™ products are made to order and produced specifically for you after the cancellation window closes.
PROCESSING & PRODUCTION
Orders are typically processed and submitted to production within 1–3 business days. During peak periods or times of high demand, processing may take slightly longer.
Once an order has been submitted to production, it can no longer be canceled or modified.
SHIPPING TIMEFRAMES
After production is complete, estimated delivery times are as follows:
• Contiguous United States: 3–8 business days
• Alaska, Hawaii, and Puerto Rico: 5–10 business days
All shipping timeframes are estimates and are not guaranteed.
TRACKING
A tracking number will be emailed to you once your order ships. Please allow up to 48 hours for tracking information to update.
SHIPPING DELAYS
We are not responsible for carrier delays, severe weather, service disruptions, or other circumstances outside our reasonable control.
INCORRECT SHIPPING INFORMATION
You are responsible for ensuring that all shipping information is complete and accurate at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided during checkout. If an order is returned because of an address error, additional shipping charges may apply to have it resent.
CARRIER MISDELIVERY
If the shipping address provided at checkout was correct but the carrier delivered your package to the wrong location, please contact us as soon as possible.
We will verify the order information and assist with opening an investigation with the shipping carrier. If the carrier confirms that the package was misdelivered, we will review the claim and determine the appropriate resolution, which may include a replacement or refund.
A carrier investigation may need to be completed before a resolution can be issued.
LOST OR STOLEN PACKAGES
If your tracking information has not been updated or your package appears to be lost in transit, please contact us so we can assist with the carrier investigation. Lost-package claims must be reported within 30 days of the estimated delivery date.
If tracking shows that the package was delivered but you cannot locate it, please check around the delivery location, ask other members of your household or nearby neighbors, and contact the carrier before contacting us.
Packages marked as delivered are not automatically eligible for replacement or refund unless the carrier confirms that the package was lost or misdelivered. Packages stolen after confirmed delivery are not covered.
CARRIER INVESTIGATIONS
When a package is reported lost or misdelivered, we may need to open an investigation with the shipping carrier or our fulfillment partner.
Most investigations are completed within 5–10 business days, but complex cases may take up to 30 days or longer. Investigation timelines are controlled by the carrier and are not guaranteed.
We will provide updates as they become available. A replacement or refund may not be issued until the investigation has been completed and the carrier’s findings have been reviewed.
CONTACT
For questions regarding your order, please contact us at: